If your order is sent by ChitChats, use Intelcom.ca to track your package.

Shipping times are clearly stated on our product pages. Feel free to reach out on our chat and/or e-mail us at info@totallytorontoart.com if you require further information.

Yes, we do.

We do our best to indicate on our product pages which items ship directly to you from the US and may potentially incur customs charges. Throw Pillows and Tote Bags ship from the US and may be subject to Duty and Import Taxes — this can vary by order. Please note: duties and taxes are determined by the destination country and are not charged by Totally Toronto Art. If required, these must be paid directly to the carrier upon receipt of your package.

Locally, we most commonly use Canada Post, and sometimes a local courier or UPS.

Please note: Small Packet USA Air does not include parcel tracking. To have your parcel tracked, please select Tracked Packet USA, Expedited Parcel USA, or Xpresspost USA as your shipping method at checkout.

Depending on the product type, we will typically provide a replacement. This has never happened with Art Prints, Framed Art Prints, or Coffee Mugs.

E-mail us at info@totallytorontoart.com and we'll help make it right. We offer a 14-day return on notecards, postcards, posters (11x14), fridge magnets, coffee mugs, and tote bags. Art prints, wall art, and large format posters are final sale.

Please take a photo of the damage before sending it back to us, and return it at your earliest convenience, we'll replace it.

All sales of custom and personalized artwork are final unless the item arrives damaged. In that case, it will be remade exactly to the specifications of your original order. This policy is in effect for up to 10 days from the date you receive your purchase.

We accept Visa, Mastercard, and PayPal directly through our Shopify checkout. We also accept American Express and Discover through alternate payment methods, just contact us and we can take your card over the phone or send an invoice you can pay online.

Yes — this is our preferred payment method. Since it requires an invoice rather than an online purchase, simply e-mail pam@totallytorontoart.com and we'll take care of the rest.

We do not accept personal or corporate cheques unless agreed upon in advance.

Yes, through Sezzle — split your purchase into 4 payments over 6 weeks, 2 payments over 2 weeks with 0% interest, or choose to pay monthly.

Only one discount code can be used per order. If you're purchasing a sale item and free shipping is also being offered, we'll refund the shipping cost to you separately.